top of page

Buxton Spa
Aromatics

Refund & Return Policy

1. General Information

 

Company Name
Buxton Spa Aromatics /
The Buxton Spa Company
 

Postal Address
Botanical Conservatory, Water Street,
Buxton Spa, High Peak, Derbyshire,
Peak District. England. SK17 6XN.
 

Contact Name
Neil M Scowcroft
Business Owner / Manager / Parfumeur

​

​

2. Eligibility for Returns

 

  • Products are eligible for return within 21 days from the date of purchase.
     

  • To be eligible for a return, items must be unused and in the same condition as received.
     

  • Used products are exempt from return.

 

 

3. Initiating a Return

 

  • Customers must contact our customer service page to initiate the return process.
     

  • Customers must provide the order number, reason for return, and any relevant details.

 

 

4. Return Shipping

 

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

     

  • We recommend using a trackable shipping service for returns.

 

 

5. Inspection and Approval

 

  • Upon receiving the returned item, our team will inspect it for eligibility.
     

  • Approved returns will be processed within 14 business days.

 

 

 

6. Refund Options

 

  • Refunds will be issued in the original form of payment unless otherwise specified.

     

  • If the original payment method is no longer available, a store credit or alternative refund method may be offered.

 

 

7. Partial Refunds

 

  • In some cases, partial refunds may be issued for items with obvious signs of use or damage not due to our error.
     

  • The amount of the partial refund will be determined based on the condition of the returned item.

     

 

8. Refund Processing Time

 

  • Refunds will be processed within 14 business days of receiving the returned item.
     

  • Processing times may vary based on the payment method and financial institution.

 

 

9. Exchange Policy

​

  • Exchanges may be offered for defective or damaged items.
     

  • Customers must follow the same return initiation process and specify the desire for an exchange.

​

​

10. Non-Refundable Items

​

  • Certain items are non-refundable, including digital downloads and gift cards.

​

​

11. Damaged or Defective Items

​

  • Customers receiving damaged or defective items must notify Customer Service within 7 days of receiving the product.
     

  • Replacement items or refunds will be provided for verified damaged or defective products.

 

 

12. Changes to Refund and Return Policy

 

  • We reserve the right to update or modify this policy at any time.
     

  • Changes will be communicated through our website or other appropriate channels.

     

 

13. Contact Information

 

  • For refund and return inquiries, please contact our customer service page.
     

  • By making a purchase, customers acknowledge and agree to the terms outlined in this Refund and Return Policy by The Buxton Spa Co. / Buxton Spa Aromatics.

bottom of page