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Buxton Spa

Refund & Return Policy

1. General Information


Company Name
Buxton Spa Aromatics /
The Buxton Spa Company


Postal Address
Botanical Conservatory, Water Street,
Buxton Spa, High Peak, Derbyshire,
Peak District. England. SK17 6XN.


Contact Name
Neil M Scowcroft
Business Owner / Manager / Parfumeur

2. Eligibility for Returns


  • Products are eligible for return within 21 days from the date of purchase.

  • To be eligible for a return, items must be unused and in the same condition as received.

  • Used products are exempt from return.



3. Initiating a Return


  • Customers must contact our customer service page to initiate the return process.

  • Customers must provide the order number, reason for return, and any relevant details.



4. Return Shipping


  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.


  • We recommend using a trackable shipping service for returns.



5. Inspection and Approval


  • Upon receiving the returned item, our team will inspect it for eligibility.

  • Approved returns will be processed within 14 business days.




6. Refund Options


  • Refunds will be issued in the original form of payment unless otherwise specified.


  • If the original payment method is no longer available, a store credit or alternative refund method may be offered.



7. Partial Refunds


  • In some cases, partial refunds may be issued for items with obvious signs of use or damage not due to our error.

  • The amount of the partial refund will be determined based on the condition of the returned item.



8. Refund Processing Time


  • Refunds will be processed within 14 business days of receiving the returned item.

  • Processing times may vary based on the payment method and financial institution.



9. Exchange Policy

  • Exchanges may be offered for defective or damaged items.

  • Customers must follow the same return initiation process and specify the desire for an exchange.

10. Non-Refundable Items

  • Certain items are non-refundable, including digital downloads and gift cards.

11. Damaged or Defective Items

  • Customers receiving damaged or defective items must notify Customer Service within 7 days of receiving the product.

  • Replacement items or refunds will be provided for verified damaged or defective products.



12. Changes to Refund and Return Policy


  • We reserve the right to update or modify this policy at any time.

  • Changes will be communicated through our website or other appropriate channels.



13. Contact Information


  • For refund and return inquiries, please contact our customer service page.

  • By making a purchase, customers acknowledge and agree to the terms outlined in this Refund and Return Policy by The Buxton Spa Co. / Buxton Spa Aromatics.

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