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Buxton Spa

Terms & Conditions

1. General Information

Company Name
Buxton Spa Aromatics /
The Buxton Spa Company


Postal Address
Botanical Conservatory, Water Street,
Buxton Spa, High Peak, Derbyshire,
Peak District. England. SK17 6XN.


Contact Name
Neil M Scowcroft
Business Owner / Manager / Parfumeur



2. Terms of Sale

  • All sales are subject to availability.

  • The prices listed on our website/in-store are in GBP and inclusive of applicable taxes.

  • We reserve the right to change product prices at any time without prior notice.


3. Payment Options


We accept the following payment methods:


  • Credit/Debit Cards


    • Visa

    • Mastercard

    • American Express

    • Diner’s Club

    • Discovery

    • JCB

    • Union Pay

  • Credit/Debit Cards


    • Visa

    • Mastercard

    • American Express

    • Diner’s Club

    • Discovery

    • JCB

    • Union Pay

    • Apple Pay

    • Google Pay

    • Samsung Pay

  • Bank Transfer

    • Sort Code
      60 83 71

    • Account Number
      3247 9630

    • ​​Account Name
      The Buxton Spa Co.

    • ​​Account Holder Neil Scowcroft

  • Payments via PayPal are not accepted.

  • For online orders, payment must be made in full before dispatch.

  • For in-store purchases, full payment is required at the time of purchase.


4. Delivery Policy


We offer UK next day delivery with Royal Mail via Parcelforce Worldwide, this includes:

  • ​​

    • Track & Trace

    • Loss & Damage Cover

    • Photographic Capture of Delivery, access available on request.

  • In-Store Pickup is available at Water Street, Buxton Spa, Derbyshire, UK. SK17 6XN


  • The Buxton Spa Company does not deliver outside the United Kingdom of Great Britain and Northern Ireland

  • Delivery times are estimates and may be subject to delays beyond our control.

  • Customers are responsible for providing accurate delivery information.



5. Returns and Refunds

  • Our returns and refunds policy allows for returns within 28 days from the date of purchase.

  • To be eligible for a return, items must be unused and in the same condition as received, with original packaging.


  • Refunds will be issued in the same form as the original payment.


  • Shipping costs are non-refundable unless the return is due to an error on our part.



6. Cancellations


  • Customers can cancel an order before it is dispatched for shipping.

  • To cancel an order, contact our customer service page with your order details.


7. Product Information


  • We make every effort to provide accurate product descriptions.

  • At times images shown are for illustration purposes only and are not exact representations.

  • Slight variations may occur, and we reserve the right to amend product information as needed.



8. Governing Laws


These terms and conditions and other policies are governed by and construed in accordance with the laws of England and Wales. The Governing Laws may include, but are not excluded to the following:

  • Sale of Goods Act 1979 and Sale and Supply of Goods Act 1994.

  • Unfair Terms in Consumer Contracts Regulations 1999.

  • Electronic Commerce (EC Directive) Regulations 2002.

  • Consumer Protection from Unfair Trading Regulations 2008.

  • Consumer Contracts Regulations 2013.

  • Consumer Rights Act 2015.

  • Payment Services Regulations 2017.

  • Data Protection Act 2018 and General Data Protection Regulation (GDPR).



9. Contact Information

  • For inquiries or assistance, please contact our customer service page.

    • The customer service page can be found at



10. Changes to Terms and Conditions


  • We reserve the right to update or modify these terms and conditions at any time without prior notice. Please check periodically for changes.

  • By making a purchase, whether online or offline, customers acknowledge and agree to these terms and conditions outlined by The Buxton Spa Company / Buxton Spa Aromatics.

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